Training & Development

Our CLD Unit specializes in Training & Manpower Development. Following our tradition, we do not have generic Training programmes, rather, we work with our clients to identify Training gaps and needs within their organisation and develop programmes specifically to address the identified needs.

On our Training projects, we deliver extracts of facts and value to you by leveraging on the vast experiences of our faculty members. These include accomplished professionals in various fields of specialization and distinguished members of the academia.

Our areas of core focus are:

• Leadership
• General Management         
• Customer Service
• Sales & Marketing

Our Training Projects Approach

Our approach is to work with you to identify your needs and package a specific programme to address the identified gap.

Leadership

• Advanced Team Leadership
• Building Leadership Capacity
• Essential Leadership Skills Programme
• Executive Leadership in Management Programme
• Leadership Challenge – Leading Change Successfully
• Leading & Managing for Results
• Practical Leadership Skills

General Management

• Advanced Negotiation Skills

• Effective Time Management
• Entrepreneurship & Organizational Creativity
• Essential Interpersonal Skills
• Facilitation Skills
• Letting Go - Delegation Skills for Managers
• Management Appreciation Programme (MAP)

• Mentoring in the Workplace
• Powerful Motivation Strategies
• Questioning Skills
• Successful Supervisory Skills
• Team Challenges
• Teams in Action
• The Manager as Trainer, Coach & Guide

Customer Service

• Customer Service on the Telephone
• How to Become Customer Focused
• Improving Customer Service
• The Customer Care Programme

 
Sales & Marketing

• Advanced Sales Training
• Essential Selling Skills
• Field Sales Training
• How to Sell a Service
• Managing the Sales Team
• Marketing for Non-Marketing Executives
• New Customer Acquisition Programme
• Presentation Skills
• Selling Against Strong Competition
• Selling Skills for Non-Sales People
• Succeeding with Sales Management
• Writing Winning Proposals